Alerts

Our online quoting and joining is temporarily unavailable from 6am to 9am AEST 1 April while we make some upgrades behind the scenes.

If you’d like to get started sooner, our team is available from 8am and can help you with a quote or joining over the phone — quick and easy.

Prefer to do it online? No stress. We’ll be back up and running at 9am.

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Annual rate review update

You may have seen the Minister’s announcement about this year’s health insurance rate review.

Behind the scenes, we’re getting everything sorted for our members.

Thanks for your patience. We’ll be in touch soon via your preferred method of communication over the coming days. 

Want to know how we stack up?

While the industry average increase is 4.41%*, we’re proud to have one of the lowest rate rises across the industry at just 2.15% on average*.  As a not-for-profit fund, our priority is giving back to our members and making sure our cover stays affordable and full of value.

Click here view our FAQs about your 2026 health cover premium changes.

^{*Average across HBF Health Ltd products. see-u is part of HBF Health Ltd. Source: Click here} 

We’ve upgraded the way members access the see-u Health app and Online Member Services to improve security, privacy, and access.

Members now log in using their email address instead of their membership number. If you haven’t already, you’ll need to register for the first time or re-register to access your account.

What this means for you:

• Register or re-register using the email address linked to your policy
• Members aged 15 and over can have their own login
• Main policy holders can still view and manage everyone on the policy, unless another member has chosen to keep their details private
• Members aged 15 and over can manage their own details and claims securely and separately

If you’re the main policy holder and share a policy, you can add unique email addresses for other members once you’re logged in.

Sharing an email address with someone on your policy?

No stress. There’s a simple workaround so you both can have your separate log in. You can do this yourself or give us a buzz and we can sort it for you.

Want more info? Check out our FAQs.

If you've been impacted please call 1300 499 260 to speak with our Australian-based team, who will take the time to listen and support you through your options.

You can also contact us to discuss the support we may be able to provide, including help with managing your policy or payments.

For additional information and guidance, our FAQs are available to help answer common questions.

Our Contact Centre will be closed on public holidays across the holiday season, including Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January). We’re open as usual on all other days.

Don’t stress! You can still get a quote, join, claim, and view or update your membership anytime via our Website, Mobile App or Online Member Services.

For more details about the Mobile App or to download it click here

To log onto Online Member Services click here