Alerts

Heads up, we’re making some updates

We’re making some quick updates behind the scenes on Sunday 25th October.

From 8am to 12pm AEST, you may be unable to log in to the see-u app or Online Member Services, and our website may be a little slower than usual.

Looking to join or grab a quote? Don’t stress, you still can. New join applications may just take a little longer to process.

If you're looking to submit a claim, you'll still be able to once we're back online.

If you’re a provider, eligibility checks may also be delayed during this time.

Everything will be back to normal after 12pm. Your membership, health information, claims and personal details remain safe.

We’re here for u:

We’ll be here bright and early and ready to help with any questions you may have. 

You can reach out to the see-u crew between 8am–5pm, Monday to Friday; except Tuesdays 9am–4:30pm (AEST) on 1300 499 260.

*This is a planned, short-term outage to complete system maintenance. Please rest assured that your health information, claims and personal details are safe.

We are closed for the King's Birthday Public Holiday, Monday, 5 October 2026. Our Contact Centre will re-open on Tuesday, 6 October 2026.

Don't stress! You can still get a quote, join, claim, view or update your membership on our Website, Mobile App or Online Member Service portal. 

For more details about the Mobile App or to download it click here

To log onto Online Member Services click here

Good news, we've sent your private health insurance information directly to the Australian Taxation Office (ATO). This means your details should be pre-filled when you lodge your tax return through myTax or with a registered tax agent.

If your information isn't showing in myTax just yet, don't stress. It can take a few days for the ATO systems to update.

There’s nothing you need to do.

• However, if you'd like a copy for your records, you can now download your tax statement from your inbox in the see-u App or Online Member Services
• You can also download last year's tax statement through the app or Online Member Services if you need it.

Rebate Income Threshold Changes

From 1 July 2026, the Australian Government increased the income thresholds used to determine eligibility for the private health insurance rebate.

If you claim the rebate, it's worth checking that you're registered for the correct rebate tier based on your income. To do this go to Membership, then Government rebate in the app or Online Member Services.

Not sure if you need to make any changes? Our team is happy to help.

Need a Hand?

Whether you've got questions about your tax statement, rebate tier, or your cover, our friendly Australian-based team is here to help.

Quick Links

• Log into Online Member Services
• Download the see-u App
• Contact Us

Our online quoting and joining is temporarily unavailable from 6am to 9am AEST 1 April while we make some upgrades behind the scenes.

If you’d like to get started sooner, our team is available from 8am and can help you with a quote or joining over the phone — quick and easy.

Prefer to do it online? No stress. We’ll be back up and running at 9am.

• Contact Us
• FAQS
• Hospital 
• Extras

Annual rate review update

You may have seen the Minister’s announcement about this year’s health insurance rate review.

Behind the scenes, we’re getting everything sorted for our members.

Thanks for your patience. We’ll be in touch soon via your preferred method of communication over the coming days. 

Want to know how we stack up?

While the industry average increase is 4.41%*, we’re proud to have one of the lowest rate rises across the industry at just 2.15% on average*.  As a not-for-profit fund, our priority is giving back to our members and making sure our cover stays affordable and full of value.

Click here view our FAQs about your 2026 health cover premium changes.

^{*Average across HBF Health Ltd products. see-u is part of HBF Health Ltd. Source: Click here}