Support for those impacted

Released 13 Jan 2026, 2:00PM(UTC)

We know that cyclones, floods and bushfires across parts of Australia are having a significant and ongoing impact on our communities. Our thoughts are with everyone affected. If you’ve been impacted, we’re here to help.

Toggle Item

Details

If you've been impacted please call 1300 499 260 to speak with our Australian-based team, who will take the time to listen and support you through your options.

You can also contact us to discuss the support we may be able to provide, including help with managing your policy or payments.

For additional information and guidance, our FAQs are available to help answer common questions.