We’ve updated how you log in 🔐

3 Feb 2026, 11:00PM(UTC)

To improve security and privacy, we’ve updated the way you need to log in for members – which means you’ll need to follow the prompts to re-register (if you haven’t already). Plus, for the first time, members aged 15 and over on family and couple policies can now set up their own login.

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Details

We’ve upgraded the way members access the see-u Health app and Online Member Services to improve security, privacy, and access.

Members now log in using their email address instead of their membership number. If you haven’t already, you’ll need to register for the first time or re-register to access your account.

What this means for you:

  • Register or re-register using the email address linked to your policy
  • Members aged 15 and over can have their own login
  • Main policy holders can still view and manage everyone on the policy, unless another member has chosen to keep their details private
  • Members aged 15 and over can manage their own details and claims securely and separately

If you’re the main policy holder and share a policy, you can add unique email addresses for other members once you’re logged in.

Sharing an email address with someone on your policy?

No stress. There’s a simple workaround so you both can have your separate log in. You can do this yourself or give us a buzz and we can sort it for you.

Want more info? Check out our FAQs.