How to Claim
There are a few different ways you can claim on services covered by your policy. Claims can be submitted online via the see-u app or Online Member Services, or by email or post.
Members aged 15 and over can use their own login, linked to their unique email address, to submit claims. The main policy holder can also submit claims for other members, unless a member has chosen to keep their details private.
Before you claim, please remember:
- Invoices for Extras claims under $500 must be paid in full before claiming benefits
- For unpaid invoices over $500, benefits may be paid directly to the provider with their approval
- Relevant waiting periods must be served
- Premium payments must be up to date
- The service must have already been provided and paid for
- Claims must be lodged within two years from the date the service was provided
- The healthcare provider must be recognised by us
- Receipts should be retained for auditing purposes
Extras Claims
Most Extras providers offer electronic claiming using your see-u (and CUA Health) member card. Simply present your card at the time of service and pay any remaining balance directly to the provider.
If electronic claiming is not available, claims can be submitted using one of the following methods.
1. Claim online via the see-u app or Online Member Services
Members aged 15 and over may submit their own Extras claims using their personal login.
To claim online, take a photo of your invoice and upload it through the app or Online Member Services. Claims can be lodged quickly and securely without the need to post forms.
The see-u app is free to download and works on iPhone, Android and most tablets. To download the app, visit the App Store or Google Play and search for ‘see-u health’.
2. Claim by email
Complete a claim form available on our website and email your completed form and invoice to:
info@seeuhealthinsurance.com.au
3. Claim by post
Fill out your claim form, attach your invoice and receipt, and post to:
see-u
Locked Bag 2234
Brisbane QLD 4001
Benefits will be credited to your nominated bank account.
Hospital Claims
If you are admitted to hospital or require surgery, provide your see-u policy details to the hospital and we’ll work directly with them to assess your claim.
You’ll need to sign your claim form and pay any applicable excess or co-payment directly to the hospital. If there are any out-of-pocket expenses, the hospital will invoice you after your procedure.
Medical Claims
If your doctor participates in the Access Gap Cover Scheme, your account will be automatically forwarded to us for processing.
Any medical account you receive should be submitted to Medicare using a Two-Way claim form.