• Support for those impacted

    Released 13 Jan 2026, 2:00PM(UTC)

    We know that cyclones, floods and bushfires across parts of Australia are having a significant and ongoing impact on our communities. Our thoughts are with everyone affected. If you’ve been impacted, we’re here to help.

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    If you've been impacted please call 1300 499 260 to speak with our Australian-based team, who will take the time to listen and support you through your options.

    You can also contact us to discuss the support we may be able to provide, including help with managing your policy or payments.

    For additional information and guidance, our FAQs are available to help answer common questions.

  • Holiday Season

    Released 24 Apr 2025, 2:00PM(UTC)

    Our Contact Centre is closed on public holidays over the holiday season, including Christmas Day, Boxing Day and New Year’s Day. You can still get a quote and join online anytime.

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    Our Contact Centre will be closed on public holidays across the holiday season, including Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January). We’re open as usual on all other days.

    Don’t stress! You can still get a quote, join, claim, and view or update your membership anytime via our Website, Mobile App or Online Member Services.

    For more details about the Mobile App or to download it click here

    To log onto Online Member Services click here

  • Australia Day Public Holiday

    Released 26 Jan 2025, 9:08PM(UTC)

    We’ll be closed for the Australia Day public holiday on Monday, 26 January 2026. Our Contact Centre will reopen on Tuesday, 27 January 2026. Looking to join or make a claim? Don’t stress, our online services are still open.

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    We’ll be closed for the Australia Day public holiday on Monday, 26 January 2026. Our Contact Centre will reopen on Tuesday, 27 January 2026.

    Don’t stress! You can still get a quote, join, claim, and view or update your membership anytime via our Website, Mobile App or Online Member Services.

    For more details about the Mobile App or to download it click here

    To log onto Online Member Services click here

  • King's Birthday Public Holiday

    Released 3 Oct 2024, 1:48AM(UTC)

    Our Contact Centre is closed for the King's Birthday Public Holiday, Monday, 6 October 2025 and will re-open on Tuesday, 7 October 2025. Don't stress – you can still get a quote and join online.

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    We are closed for the King's Birthday Public Holiday, Monday, 6 October 2025. Our Contact Centre will re-open on Tuesday, 7 October 2025.

    Don't stress! You can still get a quote, join, claim, view or update your membership on our Website, Mobile App or Online Member Service portal. 

    For more details about the Mobile App or to download it click here

    To log onto Online Member Services click here