Alerts

Annual rate review update, coming soon

You may have seen the Minister’s announcement about this year’s health insurance rate review.

Behind the scenes, we’re getting everything sorted for our members.

No need to stress. As a not-for-profit, we’re here to keep things simple, sharply priced and practical. We’re working hard to make sure you get clear, personalised info as soon as it’s ready.

Thanks for your patience. We’ll be in touch soon via your preferred method of communication.

We’ve upgraded the way members access the see-u Health app and Online Member Services to improve security, privacy, and access.

Members now log in using their email address instead of their membership number. If you haven’t already, you’ll need to register for the first time or re-register to access your account.

What this means for you:

• Register or re-register using the email address linked to your policy
• Members aged 15 and over can have their own login
• Main policy holders can still view and manage everyone on the policy, unless another member has chosen to keep their details private
• Members aged 15 and over can manage their own details and claims securely and separately

If you’re the main policy holder and share a policy, you can add unique email addresses for other members once you’re logged in.

Sharing an email address with someone on your policy?

No stress. There’s a simple workaround so you both can have your separate log in. You can do this yourself or give us a buzz and we can sort it for you.

Want more info? Check out our FAQs.

If you've been impacted please call 1300 499 260 to speak with our Australian-based team, who will take the time to listen and support you through your options.

You can also contact us to discuss the support we may be able to provide, including help with managing your policy or payments.

For additional information and guidance, our FAQs are available to help answer common questions.

Our Contact Centre will be closed on public holidays across the holiday season, including Christmas Day (25 December), Boxing Day (26 December) and New Year’s Day (1 January). We’re open as usual on all other days.

Don’t stress! You can still get a quote, join, claim, and view or update your membership anytime via our Website, Mobile App or Online Member Services.

For more details about the Mobile App or to download it click here

To log onto Online Member Services click here

We’ll be closed for the Australia Day public holiday on Monday, 26 January 2026. Our Contact Centre will reopen on Tuesday, 27 January 2026.

Don’t stress! You can still get a quote, join, claim, and view or update your membership anytime via our Website, Mobile App or Online Member Services.

For more details about the Mobile App or to download it click here

To log onto Online Member Services click here